Front Office Agent
OVERVIEW
DEPARTMENT
Front of house
JOB TYPE
Full-time
JOB LOCATION
Field-based
WORK SETTING
Field-based
Job description
This role will involve managing guest check-ins and check-outs, responding to guest inquiries, and providing tailored services to meet their individual needs. You will help create a memorable guest experience in a luxurious and tranquil environment, contributing to the overall success of the beach club by maintaining high levels of guest satisfaction and operational excellence.
Duties & Responsibilities
Guest Check-In/Check-Out: Efficiently manage guest check-ins and check-outs, ensuring accurate room assignments and a seamless experience for guests upon arrival and departure.
Reservations: Handle reservations, cancellations, and modifications using the Property Management System (PMS). Ensure that guest preferences and special requests are noted and communicated to relevant departments.
Guest Interaction: Provide personalized service to guests, anticipating their needs and offering solutions for any concerns or requests. Ensure that all guest inquiries are addressed promptly and professionally.
Billing and Payments: Process payments for guests, manage guest accounts, and handle billing inquiries. Ensure all financial transactions are accurately recorded and any discrepancies are resolved in a timely manner.
Communication: Communicate guest preferences and special requests to other departments, including housekeeping, concierge, and maintenance, to ensure smooth operations and exceptional service delivery.
Concierge Support: Assist guests with local recommendations, bookings for activities, dining, transportation, and special arrangements to enhance their overall experience.
Administrative Tasks: Perform general front desk duties such as answering phones, managing emails, filing, and maintaining accurate guest records. Ensure all relevant information is captured in the PMS system.
Maintain Knowledge of Property: Stay informed about all services, amenities, and events available to provide guests with up-to-date information and recommendations.
Health & Safety Compliance: Follow all health, safety, and emergency procedures, ensuring a safe and secure environment for guests and staff.
Assist in Operations: Collaborate with the front office team to ensure smooth daily operations, handle guest complaints effectively, and provide general support as needed.
Phone/Email Management: Answer phone calls, emails, and direct inquiries as necessary in a timely manner.
Front Desk Maintenance: Ensure the front desk area is clean, organized, and welcoming.
Administrative Tasks: Perform administrative duties like filing and updating records.
Reservation Management: Handle reservations and room assignments efficiently.
Special Requests: Process special requests such as early check-ins, late check-outs, and room preferences.
Concierge Services: Assist guests with local recommendations and special services (e.g., transportation, dining reservations).
Brand standards compliance: Ensure compliance with brand protocols and maintain a secure environment.
Education & Training
Education: A high school diploma or equivalent is required. A degree in Hospitality Management or a related field is preferred but not mandatory.
Training: On-the-job training will be provided, with a focus on guest service excellence, front office operations, and specific systems and procedures.
Certifications: Any relevant certifications in hospitality or customer service (e.g., hospitality management courses) are a plus but not required.
Working Conditions
9 hours ( +/- 90 minutes)
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Registration Steps:
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Complete the Test
This assessment evaluates key qualities essential for hospitality roles, such as problem-solving, teamwork, and communication skills. Candidates must score 80% or higher to qualify for an interview at the Job Fair.
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Register for the Job Fair
The registration link will be available after you pass the test.
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Important:
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After completing the test, click "Job Fair Registration" to finalize your registration. Upon submission, you will receive a confirmation email with the Job Fair details.
IMPORTANT NOTICE
All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.
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Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.